Peak PIM - Help Center
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Troubleshooting
Diagnose and fix the most common issues you might run into.
⚠️ A refresh overwrote my edits
A Peak PIM refresh overwrote your edits, this is expected. Refresh pulls the current Shopify data and replaces unpublished edits. How to avoid it.
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⚠️ A product or collection failed to publish
A Peak PIM product or collection failed to publish to Shopify? Check required fields, confirm the store is connected, retry. Still stuck, contact support.
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🔑 My store won't link or the linking code expired
Your Shopify store won't link to Peak PIM or the linking code expired? Generate a fresh code in Settings > Stores and use it right away.
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⚠️ My Shopify translations aren't importing
Shopify translations not showing in Peak PIM? Peak PIM only imports a language once a product has a translated value in Shopify. Here's how to fix it.
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⚠️ My replaced image isn't updating in Shopify
Replaced an image in Peak PIM but Shopify still shows the old one? Publish the items that use it, wait, then clear your browser cache.
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⚠️ My changes aren't showing in Shopify
Your Peak PIM changes aren't showing in Shopify? The most common reason is they were saved but not yet published. Quick fix in 3 steps.
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