The most common reason: your changes have been saved but not yet published.

Step-by-step fix

1. Check your Pending updates count

On your Peak PIM dashboard, see if the item is still pending.

2. Open the item and click Publish

This sends your saved changes to Shopify.

3. Wait a few seconds, then refresh Shopify

Give the sync a moment, then refresh your Shopify admin or storefront.

Still not showing?

If you've published and the change still isn't there:

• Wait another minute, large updates can take longer
• Refresh your Shopify admin
• Clear your browser cache if the storefront still shows the old version

Need help?

If it still doesn't appear, contact support via the in-app live chat.

👉 Save versus publish: what's the difference?

Updated on: 05/06/2026